Shipping policy

At Casqi, we work to ensure a smooth and dependable shopping experience. This includes clear and transparent shipping terms. We offer free shipping on all eligible orders within United States.

Shipping Locations

This policy applies to orders shipped to customers within United States.
For deliveries outside these areas, please review the available options at checkout or contact our support team for assistance.

Delivery Times

Below are the estimated timeframes for order processing and delivery:

  • Order cutoff time: 5:00 PM (EST). Orders placed after this time will be processed on the next business day, which may slightly affect delivery time.

  • Handling time: 1–3 days, Monday to Friday. Once your order is processed, it will be shipped by one of our trusted carriers.

  • Transit time: 5–12 days, Monday to Friday.

  • Estimated total delivery time: 6–15 days.

Once your order is processed, it will be shipped using one of our trusted delivery partners to ensure safe, timely delivery.

Carrier Services

We work with reliable shipping carriers, such as:
 USPS, UPS, FedEx

A tracking link will be provided once your order has been dispatched.

Shipping Costs

  • Free Shipping: Orders delivered within the United States qualify for free shipping with no minimum spend.

Delivery Issues

If your shipment is delayed, lost, or arrives damaged, please contact our customer support immediately. Our team will investigate and resolve the issue as quickly as possible.

Tracking Your Order

After your order has been shipped, you'll receive a confirmation email with a tracking number.
You can track your shipment anytime via Order Tracking Page.

Questions?

If you have questions about shipping or delivery, please visit our FAQs page at FAQ Page or contact our support team.

Contact Information

Store name: Casqi

Address: 8700 Desert Rain Rd NW, Albuquerque, NM 87120, United States

Phone: +1 717 483 4621

Email: support@casqi.com

Monday to Friday | 09:00 AM – 5:00 PM (EST)

We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.

Free shipping

We deliver your order with care - 100% Free and trackable.

Customer service 7 days a week

Questions ? our friendly team is here to help every day of the week.

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